Terms & policies
Payment
- Payment must be completed before pickup.
- Credit card payments add a 3.5% processing fee.
- Payment exceptions (receiver pays, delayed payment, etc.) must be approved by our office.
Timing
Standard service does not guarantee exact pickup or delivery times. Requested times are not guaranteed unless specifically confirmed by 4U Express.
Package readiness
- Your package must be fully packed, sealed, and ready before you schedule pickup.
- The driver may leave after about 2 minutes if the package is not ready.
- There is no paid waiting option.
Packaging & restricted items
- No open bags or loose containers that can spill.
- Food, meat, sauces, soups, liquids and similar items must be fully sealed.
- No flowers or arrangements with exposed water that can spill.
- The driver or company may refuse unsafe or improperly packed items.
Fragile & temperature-sensitive items
- “Fragile” is a handling warning only. It does not add extra liability.
- Chocolate and temperature-sensitive items are sent at your own risk of melting or weather.
- Delicate cakes, cream, frosting and decorations are sent at your own risk of normal transportation damage.
Loss, proof of delivery & liability
- 4U Express is responsible for your shipment while it is in our custody, subject to these terms.
- Once valid proof of delivery shows delivery to the correct destination or instructions, 4U Express is no longer responsible if it is later stolen or lost.
- If lost while still in our custody with no valid proof of delivery, liability is limited to actual value up to a maximum of $100 per shipment.
- Damage or breakage caused by fragile nature or inadequate packaging is not covered.
Address changes
After pickup, an address change that adds no route time has no fee. If it adds route time, a fee of $1 per additional minute applies, as adjusted by our staff.
Separate deliveries
Different destinations are separate deliveries with separate pricing. Return shipments are booked as new deliveries.